It is becoming increasingly difficult to generate daily traffic.
And when you succeed in getting new customers, you have everything possible to avoid losing them to your competitors.
Here are 5 proven secrets without advertising on the Internet to help you succeed.
1. Stay in touch
Stay in touch with customers on a regular basis. Offer them a free e-zine. Ask customers if they want to be updated via email when you make changes on the site. After each salt to the client side to see if they are satisfied with your purchase.
2. Friendly Website
Make it easy for your customers to go on the site. In "Questions and Answers on the website to explain anything that might confuse customers. Ask them to complete an electronic survey to find out how to make your site more user friendly for the customer.
3. Easy and free communication
Make it easy for your customers to contact you. Supply contact methods as possible. Allow users to contact you by e-mail. Hyperlink your e-mail address so customers will not need to enter. Number of free places for the contact telephone and fax.
4. Teach your employees
Make sure employees know and use the customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each customer, each with different interests, needs and desires.
5. Impress your clients
More than they give your customers expect. Send thank-you gifts to lifetime customers. E-Mail online greeting cards on holidays or birthdays. given bonuses or discounts to customers who make large purchases.
6. Be Nice
Always be polite with your customers. Use the words please, thank you and your welcome. Be polite to your customers, even if they get angry against you. Always apologize to its customers if you make a mistake. Admit your mistakes quickly and make them significantly.
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